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	<title>code name max &#187; monitor</title>
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		<title>Silent majority risk worse customer service as companies monitor Twitter, Facebook</title>
		<link>http://codenamemax.com/2009/12/silent-majority-risk-worse-customer-service-as-companies-monitor-twitter-facebook/</link>
		<comments>http://codenamemax.com/2009/12/silent-majority-risk-worse-customer-service-as-companies-monitor-twitter-facebook/#comments</comments>
		<pubDate>Mon, 14 Dec 2009 13:16:31 +0000</pubDate>
		<dc:creator>Max</dc:creator>
				<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Today's Post]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[codenamemax]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[monitor]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://codenamemax.com/?p=5014</guid>
		<description><![CDATA[Next time you have poor service and feel you were treated unfairly, maybe a tweet or two will do the trick.  The telegraph.co.uk has a great article on the power of twitter and facebook against the phone call or letter. Consumers who complain by letter or phone risk getting worse service as companies protect their [...]]]></description>
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