Care Plan Contract Agreement
The Care Plan (also known as a Maintenance Plan) is a month-to-month contract for Code Name Max to provide ongoing services for your website. Ongoing maintenance of your website for backups, updates, licenses, support, security and any edits is crucial to your website’s success. Due to the nature of technology and content management systems, monitoring these aspects is a necessity. Code Name Max Web Design’s ‘Care Plan’ is designed to help you manage your website for a monthly fee.
There is no long-term commitment, and is billed for the future month’s service (ie. May’s Care Plan payment is due at the end of April). You can cancel at anytime and assume these responsibilities on your own.
What does the Care Plan cover?
Your website will be hosted on Code Name Max’s shared servers (as a sublease of space) so that it can be delivered to users across the world. Our servers have a 99.9% uptime and 24/7 technical support.
Like any software, your website could be vulnerable to hackers and viruses. Our premium security platforms help protect your site against attacks that can infect destroy your website. This paired with off-site backups is the best plan you can have in place to ensure your website is secure. If anything were to happen, the backups will have your site back up and running in no time.
If you purchase a care plan, Code Name Max will install a service that automatically backs up your entire website. From that initial backup forward your site will be scanned and any changes to the site (including comments, updates, licenses, etc.) will be added to the backup. 14 days worth of backups will be kept on hand at any time. Backups that go further back than 14 days will be purged.
Most content management systems (CMS), especially open-sourced software like WordPress, are frequently updated for functionality and security. While these updates happen sporadically, Code Name Max will download and install updates once a month (excluding crucial security updates, which will be installed as they become available). Updates will include any 3rd party plugins, software or applications.
No matter the platform, technology is always subject to vulnerabilities. Your website is no exception. Your Care Plan will help keep your page secure by real-time monitoring, security updates and patches
Your site likely uses 3rd party plugins that are licensed to Code Name Max via a GPL license which allows us to use our license on your site. With our Care Plan you can retain the use of our license to ensure all updates to any of our roster of plugins. If you choose to forgo a Care Plan, the licenses for these plugins will be removed from your website but you will retain the functionality of the plugins up to the date the license was removed. You can acquire your own license for any of these plugins. For more information on what plugins you have and where they can be purchased, please email firstname.lastname@example.org. It’s possible not ALL of your licenses will be covered under your maintenance plan. If Code Name Max has purchased a license that is for your use only we will inform you of what the renewal fees will be. It will be your responsibility to purchases those updates.
Our Care Plan members will receive Google Analytics reports via a code that is placed into your website. Google Analytics allow you to track the usage of your website. Upon request we will grant you access to these reports via the Google Analytics dashboard. If you would like to access these reports, please email email@example.com
It is likely that as time goes by you will want to make changes to your website. Code Name Max’s hourly rate to make changes is $100.00 per hour. Care Plan members will receive a specific number of 30-Minute-Tasks every month. This could include copy change, edits to photographs, or any other website change that can be done in 30 minutes or less. Any request that goes beyond the 30 minute cap will be billed at a discounted hourly rate of $75 per hour.
What the Base Care Plan does NOT cover.
- Any edit your page that requires more than 30 minutes. Care Plan members receive a discounted hourly rate of $75 per hour for any work that takes longer than 30 minutes.
- Care plans do not include any graphic design. Any creation of ads, flyers, logos or graphics will be billed at our hourly rate of $100.00 per hour.
- The Care Plan does not cover any social media management, directory listings (such as Google, Yahoo, Yelp, etc).
- Domain registration is not included in your care package. Domains are typically registered annually. We can handle that fee and registration for you, but you will be billed accordingly.
- Ongoing Search Engine Optimization monitoring and strategy.
Your Care Plan invoice will be automatically issued on the same day every month. The invoice due upon receipt. After 15 days of non-payment you will receive a notice of past-due invoice. After 30 days your hosting account will be shut down and you will have an additional 30 days to ask for a backup of your site. In order to restore service you will have to get current on all bills, and setup automatic drafts for each month’s bill. After 90 days late payment you will no longer be eligible for a Care Plan and we will not be required to provide you with a backup of your site.
"Working with the team at Code Name Max we launched a campaign which reached consumers across social, interactive and face-to-face platforms. They know how to look outside the box when it comes on online communication. "
"We have worked with Code Name Max for many years. Not only do they create & manage our website, they are also our go to designers for our gym posters, just ace. "
"I love my logo and website Code Name Max created! Awesome work Matt! Highly recommend, always so helpful with lots of great tips for a small business."
Matt is super creative, and a great listener, which means he understood my brief and delivered awesome logos. He also responded super-fast when I needed tweaks. Highly recommend his work.
"Code Name Max took out all of the time consuming and messy work involved and delivered within no time at all. We will continue to utilise the services of Code Name Max for years to come and we highly recommend their services"